WHAT WE DO
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We explore, inspire, design and
experiment with you.
Next Practices Briefing: For Execs and Teams That Want to Look Forward
The Next Practice Briefing helps clients explore what’s changing around them. In culture, technology, regulation etc. to uncover bold, useful directions worth acting on.
It’s fast, focused and designed to help see the bigger picture. It's ideal for making sense of what really matters and creating the distinctive 'next practices', rather than copying everyone else's historic 'best practice'.
Customer Field Trip: For Insight That Starts With People, Not Spreadsheets
We take clients into the real lives of the people they serve and immerse ourselves in how they live, play, work and talk about what matters, as well as how they interact with the proposition.
It's designed to help people return with a deeper understanding, sharper instincts and insights to solve customer problems. Packaged with the storytelling and souvenirs to spread the word across organisation.
Experimentation Studio: For Gaining Confidence in Big, New Ideas
Where insights and ideas stop being hypothetical and get to meet the real world. We provide fast, hands-on space for testing the biggest assumptions.
We design small, scrappy trials that reveal what works, what doesn’t and what deserves to scale in a matter of days, not months.
Real evidence building confidence that gives teams the nerve to make progress.
If you rebuilt your business from scratch today, it wouldn’t look anything like it does now. Big companies, and many public institutions, are built to protect past successes, prioritising profits and minimising risks. They exploit what’s already been explored, but fail to keep exploring to remain relevant.
Innovation will always carry risk, and rarely deliver immediate results. Failure is a key part of the process. Among thousands of disruptive startups, only one needs to strike gold. Success will come from consistent curiosity and creative experimentation, with courageous commitment to keep it up.
We embrace imperfection as a vital part of innovation. Established companies have the resources to outpace disruptors, but only if they break free from old habits.
Innovation isn’t linear, predictable, or particularly logical, it often starts with small, seemingly insignificant sparks and someone to help fan the flames. Working with us might make you uncomfortable, but we can promise it will also be exciting, rewarding and fun!
Testimonials
We needed to think about something in a very different way. Now or Never got out there in the real world, had conversations with customers & other experts, developed lots of ideas and now we're in the process of making them a reality. It's been a great partnership so far!